At Hearth & Hand With Magnolia Shop, we’re committed to making your experience as thoughtful as our handcrafted home pieces. Below you’ll find answers to common questions about our rustic-modern collections and services.

Product Questions

What types of products do you specialize in?
We carefully curate rustic-modern home furnishings including accent rugs, bedroom furniture, bathroom accessories, adaptive toys, and decorative pieces like artificial plants and clocks. Each item is selected for its craftsmanship and ability to enhance thoughtfully designed living spaces.
Are your artificial plants and flowers realistic looking?
Absolutely! We source only premium artificial botanicals that capture the delicate details of nature. Many customers tell us they have to touch our silk flowers and plants to believe they’re not real.
Do you offer complete bedroom sets?
Yes, our Bedding Sets & Collections category features coordinated pieces to create harmonious bedrooms. We also offer matching bedroom benches and furniture to complete your space.

Shipping & Delivery

What shipping options do you offer?
We provide two thoughtful delivery options:
✈ Standard Shipping ($12.95): Faster delivery via DHL/FedEx (10-15 business days after processing)
📦 Free Shipping: For orders over $50 via EMS (15-25 business days after processing)
All orders take 1-2 business days to process before shipping.
Do you ship internationally?
We’re proud to ship worldwide, except to some Asian countries and remote regions (which will be noted during checkout). International customers may be responsible for customs fees depending on their country’s regulations.
How will I know when my order ships?
You’ll receive:
1. An immediate confirmation email when you order
2. A second email with tracking information when your package ships
You can track your delivery directly through the carrier’s website using your tracking number.

Returns & Exchanges

What is your return policy?
We stand behind every delivery. If anything arrives not quite perfect, you have 15 days from receipt to initiate a return. Items must be in original condition with all packaging.
How do I return an item?
Please email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or damaged goods. We recommend using a trackable shipping method for returns.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed in USD.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store complete payment information on our servers.
Can I change my order after payment?
Please contact us immediately at [email protected] if you need to modify your order. We can only make changes before your order enters the processing stage (typically within 24 hours of placement).

Customer Service

How can I contact customer service?
Our thoughtful customer care team is available at [email protected]. We respond to all inquiries within 24 hours.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters is at 3642 Chatsworth Road, Fayetteville, US 72703. While we don’t have a physical storefront, we welcome your online orders anytime at hearthhandwithmagnoliasale.com.

Still have questions? Our team is always here to help you create your thoughtfully curated home. Reach out anytime at [email protected].